Transportation works differently at the beginning and end of an e-Rent A Car booking: take a taxi from Guam’s airport to the Tumon office, then use the complimentary consolidated shuttle after returning the vehicle. There is no pickup from the airport to the office, so review the arrival sequence and receipt requirement before landing.
The A.B. Won Pat International Airport Authority says the taxi counter that assists passengers with the first available taxi is located outside the West Arrival terminal building. Clear immigration and customs, collect your luggage, and follow the arrivals-level signs.
Other rental-car counters may be visible around baggage claim, but they are not the e-Rent A Car counter. The rental agreement and key pickup take place at the company’s Tumon office.
Give the driver the following address or say that the office is across from Pacific Islands Club (PIC):
The company estimates the trip at about 1.8 miles (2.8 km) and approximately 10 minutes. Traffic and pickup location affect the actual time, so do not plan to arrive at the exact reservation minute.
The company’s current estimate is about $20, plus a suggested tip of roughly 10–15%. Actual fares can vary. Payment methods may differ by vehicle, so ask before departing and carry U.S. dollars if needed.
Request and retain the taxi receipt. Under the current promotion, customers arriving by taxi from the airport receive a $15 discount from the rental charge when they present the receipt at check-in. No receipt means no discount, and the offer cannot be combined with another discount. It is a reduction in the rental charge, not a cash refund of the entire taxi fare.
The office is open 24 hours, but a reserved vehicle is not held indefinitely. The current terms say a vehicle may be released to another customer when the renter has not arrived within 30 minutes of the original reservation time. Call the office if the flight, immigration, baggage delivery, or taxi queue causes a delay.
On departure day, return the vehicle by the contracted time. Fill it with the specified fuel on the return date and bring the fuel receipt required by the terms. After the return process, complimentary consolidated transportation is available from the office to the airport.
You may share the shuttle with other customers and may need to wait before departure. The terms advise flight passengers to return early. If you cannot wait and arrange a taxi yourself, that taxi expense is not reimbursed. Work backward from the airline’s check-in cutoff and allow time for refueling, vehicle return, and shuttle waiting.
Complimentary round-trip transportation is available between the office and Tumon hotels. Leopalace Resort guests connect at Guam Plaza Resort & Spa, while Starts Guam Resort guests connect at Reef Hotel. Confirm the eligible hotel, pickup time, and meeting point when booking.
No. Take a taxi from the airport to the Tumon office. Airport transportation is provided after the rental vehicle is returned.
The official guide describes it as a $15 discount from the rental charge after presentation of the taxi receipt. It cannot be combined with another discount.
It is consolidated transportation, so waiting may be required. Return the vehicle well before your flight.
The office operates 24 hours. Contact it if you may arrive more than 30 minutes after the reservation time so the vehicle is not released.
After arriving at Guam airport, use the taxi area outside West Arrivals and travel to the Tumon office. The company estimates about 10 minutes and $20, and the current receipt promotion reduces the rental charge by $15. After return, the airport shuttle is complimentary but consolidated, so return early and allow for procedures and waiting.
Information checked September 13, 2026. Fares, promotions, hours, and transportation conditions may change. Check the current Guam airport and e-Rent A Car official guidance before travel.
2025/05/29
