(Updated )
Transportation works differently at the beginning and end of an e-Rent-A-Car booking: take a taxi from Guam’s airport to the Tumon office, then ride the free shared shuttle after returning the vehicle. There is no pickup from the airport to the office, so review the arrival sequence and receipt requirement before landing.
The A.B. Won Pat International Airport Authority says the taxi counter that assists passengers with the first available taxi is located outside the West Arrival terminal building. Clear immigration and customs, collect your luggage, and follow the arrivals-level signs.
You may see other rental car counters near baggage claim, but e-Rent-A-Car doesn’t have a counter there. The rental agreement and key pickup take place at the company’s Tumon office.
Show the driver this address, or tell them the office is across from Pacific Islands Club (PIC):
The company estimates the trip at about 1.8 miles (2.8 km) and approximately 10 minutes. Actual travel time depends on traffic and where you catch the taxi, so leave some buffer before your reservation time.
The company’s current estimate is about $20, plus a suggested tip of roughly 10–15%. Actual fares can vary. Accepted payment methods vary by taxi, so ask before you set off and have some U.S. cash on hand.
Request and retain the taxi receipt. Under the current promotion, customers arriving by taxi from the airport receive a $15 discount from the rental charge when they present the receipt at check-in. No receipt means no discount, and the offer cannot be combined with another discount. It is a reduction in the rental charge, not a cash refund of the entire taxi fare.
The office is open 24 hours, but a reserved vehicle is not held indefinitely. The current terms say a vehicle may be released to another customer when the renter has not arrived within 30 minutes of the original reservation time. Call the office if the flight, immigration, baggage delivery, or taxi queue causes a delay.
On departure day, return the vehicle by the contracted time. Fill it with the specified fuel on the return date and bring the fuel receipt required by the terms. Once the return is complete, a free shared shuttle runs from the office to the airport or your hotel.
You may share the shuttle with other customers and may need to wait before departure. If you have a flight to catch, the terms advise returning early. If you cannot wait and arrange a taxi yourself, that taxi expense is not reimbursed. Work backward from the airline’s check-in cutoff and allow time for refueling, vehicle return, and shuttle waiting.
Complimentary round-trip transportation is available between the office and Tumon hotels. Leopalace Resort guests connect at Guam Plaza Resort & Spa, while Starts Guam Resort guests connect at Reef Hotel. Confirm the eligible hotel, pickup time, and meeting point when booking.
No. Take a taxi from the airport to the Tumon office. Transportation to the airport or your hotel is provided after the rental vehicle is returned.
No. The official guide describes it as a $15 discount from the rental charge after presentation of the taxi receipt. It cannot be combined with another discount.
It’s a shared shuttle, so you may have to wait. Return the vehicle well before your flight.
The office operates 24 hours. Contact it if you may arrive more than 30 minutes after the reservation time so the vehicle is not released.
After arriving at Guam airport, use the taxi area outside West Arrivals and travel to the Tumon office. The company estimates about 10 minutes and $20, and the current receipt promotion reduces the rental charge by $15. After return, the shuttle to the airport or your hotel is free but shared, so return early and allow for procedures and waiting.
Information checked September 13, 2026. Fares, promotions, hours, and transportation conditions may change. Check the current Guam airport and e-Rent-A-Car official guidance before travel.
2025/05/29
